Do you ship locally within Malaysia? Yes, we ship our products locally within Malaysia using Pos Laju.
How long does it take to process an order? Orders are typically processed within 1-2 business days.
What payment methods do you accept? We accept bank transfers to our Maybank account or DuitNow. Details will be provided upon checkout.
What is the shipping cost for local orders? Shipping costs will be displayed at checkout.
How long does shipping take for local orders? Shipping within Malaysia typically takes 3-7 business days to arrive after processing.
Do you accept returns? We do not offer refunds or cancellations once the order has been placed, but we accept returns for items with defects. Please reach out to us within 7 days of receiving your order for assistance. Contact us at creativebutteredtoast@gmail.com.
Can I track my local order? Yes, once your order has shipped, you will receive a tracking number via email to track your package. We use Pos Laju, and tracking numbers will be provided without exception.
Do you offer custom drawings or commissions? Yes, we offer custom drawing commissions. Please contact us with your requirements, and we'll be happy to discuss the details.
How can I support Ryne and Loafie as indie artists? By purchasing our drawings and spreading the word about our brand, you're already supporting us! Additionally, sharing our products on social media and leaving reviews helps us reach more people.
An email will be sent when your order and payment are confirmed. Once your order and payment are confirmed, you will receive an email notification. Please make sure to check your email inbox, including the spam or promotions folder, for this confirmation.
